Francis Darpoh
09.03.2025
Nice decor, basic food and over priced. Really small portions. Too sweet cocktails. Definitely not going back. By decode and view was nice tho.
Safia Mohamud
06.03.2025
We were served by Evindar, who welcomed us very well , very respectful and kind, she was very friendly and was patient with us.
We enjoyed the food as well, the atmosphere was amazing.
Aldo vuka
03.03.2025
Very lovely place , start with Nicole who show you they way to go at the lounge very lovely and nice girl
Place was amazing the staff so kind and friendly , ikbal was so friendly with us who served us a very very delicious food made from best shef in London Fabrisio!!
Mariam Ali Baker
03.03.2025
beautiful decor and stunning views, delicious food/drinks, incredible service. iqbal made an amazing atmosphere and made my birthday celebration so lovely, will definitely be coming back again!
Argisa Bushi
26.02.2025
The food was great and the atmosphere was quite engaging. One thing odd was the fact that there was only 1 serving staff. This is not ok as it resulted in not such a great service being delivered.
Mizzyy Sharif
25.02.2025
I had my birthday dinner this past Sunday and everything was incredible! The food was amazing, the views were stunning and the general ambience of the place is unmatched! We were also served by the most incredible person ever, her name was Evin and she was so helpful and so friendly and met our every needs! She honestly made the experience 100x more memorable so thank you sooo much to her! I will definitely be coming back here again, thanks to Evin and the entire team!
sev love
25.02.2025
Het was een erg gezellige sfeer. Het eten was top en de serveerder Iqbal was erg vriendelijk en behulpzaam!
L E
23.02.2025
Service was amazingggg by Evin, she treated us with the upmost respect and this is what service is about. The birthday girls cake arrived broken and Evin sorted it all out without stressing us out. She braught out all our food for 15 people with zero issues and the food was delicious. Will be back here soon!
colin maddox
23.02.2025
Lovely restaurant in the Radisson
Yameen Aslam
23.02.2025
I've never felt the need to write a negative review about a restaurant, normally if I have a bad experience, I'll pay, leave and never go back. But this experience was by far the worst I've ever had therefore leaving this review.
I had an absolutely awful and the worst possible experience at 9 Lounge, and I would strongly advise anyone to avoid this place at all costs. My wife and I were enjoying our conversation when the waiter accidentally dropped beef short rib meat juice and sauce all over herself, the table and her phone, getting into the hardware and cpu. The waiter did nothing but throw some blue roll on the table and walk away—no apology, no effort to clean any thing up or make things right. At least some wipes would've helped...
When we raised the issue with another staff member, the first thing she said was 'your phone is waterproof', despite liquid entering the hardware through the cracks. She then brushed us off and said, “don’t worry, your phone will be backed up,” as if that somehow made up for the fact that we were now looking at a £1200 bill for a new phone. The manager’s response was even worse—when we asked for assistance, he said, “what do you want me to do?” before begrudgingly offering to take off just one main course as a form of compensation.
After all this, the staff completely ignored us for the next hour. No check-ins, no apologies, nothing. When we complained again, the other staff member Iqbal was a bit more understanding but it seemed as if his hands were tied. But at least he tried to diffuse the situation. The manager was completely neglecting our table (probably didn't want to deal with the situation), cowering behind his staff and avoiding any attempt at making amends. He even passed off the card machine to his colleague when he noticed it was our table. To top it off, the food was cold by the time we finally got to eat it, and they refused to take it off the bill, even though we’d been completely neglected. The bill still came up to £60 after they took off £39 for the beef short ribs, yet in actual fact I left with a £1260 bill if you consider buying my wife a new iPhone...
This place is a joke. The staff couldn’t care less about customer service, and they made no effort to fix a situation that they caused. I truly believe these glowing reviews are pressed for by the staff, probably because there is an incentive from the owners/management to do so. A place with these prices in Greenwich at the Raddison Hotel shouldn't hold itself back with such incompetent staff, and being stingy over taking off £10 for 2 red-bulls. When asking to speak to the owners or more authoritative staff, we were told they were unreachable at any cost. So great accountability...
Do yourself a favor and go somewhere else — you’ll regret stepping foot in 9 Lounge. I recommend Banc in North London, Colony in East London if you're ever looking for a higher end Shisha Lounge.
F. A
22.02.2025
Absolutely recommend! Nes, was so nice and helpful. She made the night.
Hamdi Sardeye
22.02.2025
Great service from ness
Zainab Sam-Sheku
21.02.2025
Evin was amazing and she sooooo nice and took amazing pictures of us!!!!
S S
21.02.2025
Evin was amazing
Shahriyar Islam
19.02.2025
The place was too dark and tables are too close to each other that you might aswell have put us on a table with strangers.
The shisha area and normal restaurant area is all in one place, so if you're not a fan of shisha or the smell you have no choice but to sit there next to other people smoking shisha. The restaurant is big and we asked if we can move to another table with more space but was told we can't, even though there was plenty of room.
The food wasn't too great especially for the price you pay. The chicken didn't taste great quality.
zahira siddique
18.02.2025
evin was amzing
nadiyah miah
18.02.2025
evin was so sweet
Zayna Kazmi
18.02.2025
evin was a great host
maria debba
18.02.2025
Evin was such a great host! Loved our time there
Adebola Oluwole
17.02.2025
Evin was so sweet and food was delicious
